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FAQ

All Bobolink Studio products are made to order. This means your product will be made after you place an order. That is why I am very flexible as far as execution and accept custom requests, as well. So if you want for example, a different color print or a print from a tote bag on your t-shirt or maybe you want different color straps on your tote bag? Just drop me a line at: mail@bobolinkstudio.com.

All product prices are VAT included.

Product info (t-shirts):
85% cotton, 15% viscose. Premium quality, by the French brand Sol’s.
For adults we offer grey melange and white colors. For children, apple green and ash.
Wash inside out at 40°C (104°F).

Product info (tote bags):
Canvas, 100% cotton, color- creme.
35cm x 37cm (13,5″ x 14,5″). Wash at 30°C  (86°F).

Product info (pillow covers):
Front side: canvas, 80% cotton, 20% polyester, color- creme.
Back side: canvas, 100% cotton, color- black.
40cm x 40cm (16″ x 16″). Wash at 30°C (86°F).

Processing time:
I try to process orders within 14 days of purchase. You will be informed timely of any possible delays. If for some reason, I am unable to ship your product within 30 days of purchase, you have the right to cancel your order. Upon cancellation you will receive a full refund within 10 business days.

Payment methods:
PayPal
Please, note that you don’t need to have a PayPal account if you want to pay this way. No extra fees will be applied.

IDeal (for Dutch customers)

Bancontact (for Belgian customers)

Shipping:
Bobolink Studio ships worldwide. Shipping costs vary depending on the delivery address and the weight of your order. It will be calculated during check-out. Orders above € 75 will be shipped for free in the Netherlands. Orders can be shipped with or without Track & Trace. You can choose an option at check out. All orders in the Netherlands will be shipped with Track & Trace.

You will receive a confirmation email once your order is being shipped. If your order is with Track & Trace number, it will be provided to you. All orders will be shipped with PostNL or PostNL International. Standard shipping rate to The Netherlands starts from € 3.95. Standard shipping rate worldwide starts from € 4.

Delivery:
Delivery time can vary from 1-2 business days in The Netherlands to 1-3 weeks depending on the destination.

Bobolink Studio is not responsible for any lost products during shipping.

Custom and Import taxes:
Buyers are responsible for any custom and import taxes or for any possible delays due to customs.

Returns/Exchanges:
If for some reason you are not satisfied with your purchase, please contact me. Products can be returned within 14 days of delivery for a full refund. Return costs are at your own expense. You need to provide a tracking number as a proof of your return shipment.

Once your return has been received, I will send you a notification email. You will receive a full refund within 10 business days. I do not accept returned products if they are altered in some way, used or washed.

Bobolink Studio does not accept returns for custom-made products. This means products that are in some way altert than the original displayed on the Bobolink Studio web site.

Exchanges are possible if you have received something different than ordered or if you buy the wrong size.

Return address:
Bobolink Studio
Volksplein 9
6214 AL Maastricht
The Netherlands

For more information about our shop policies, please read about the Terms & Conditions.